Returns

If an item is not right, we take it back and either replace it or refund it.

  1. 1Have your tracking code to handIt is on the confirmation you received when you placed the order, and on the tracking page.
  2. 2Tell us what is wrongWrite to us from the contact page with your code, the item concerned and the reason for the return.
  3. 3We confirm the returnOur team checks the order and tells you where to bring the item, or arranges collection.
  4. 4Replacement or refundOnce the item is back, it is either replaced or refunded by the means you paid with.
Request a returnFind my tracking code

The return window and the conditions for each category are set by Namazi and will be stated on the terms page.